Payment Terms

Cash On Delivery (COD)

You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to 5000 AED.  

Placing a Cash-on-Delivery (COD) Order

1. When prompted to choose a Payment Option, select ‘Pay By Cash-on-Delivery’

2. Our Customer Care team will call you to verify the details.

3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.

4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.

5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the Cuddles representative.

Refund of Payment

Payments made through Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.

Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition and have been accepted by us after our quality check) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) as per your choice.